Jeetwaya Privacy Policy — Your information is protected

Jeetwaya (referred to as "we", "us", or "the platform") is an internationally licensed online gaming service. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and protected.

This Policy applies to the jeetwaya website (jeetwaya.org), mobile application, and all associated digital services. When you use our platform, the terms of this Privacy Policy apply automatically.

Jeetwaya believes that user privacy is a fundamental right. That is why we maintain full transparency at every step and ensure you stay in control of your data. Our Privacy Policy is built in accordance with internationally recognized data protection standards.

Jeetwaya collects only the information genuinely needed to provide its services. Collecting excessive or irrelevant data goes against our policy.

Information provided directly by you:

• Name, date of birth, nationality
• Email Address & Mobile Number
• Password (stored in encrypted form)
• ID card or passport details (for KYC verification)
• Address (for billing and correspondence)
• Payment method details (bKash/Nagad number)

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Time spent on the platform and navigation history
• Game History & Betting Records
• Login time and location information (at the country level)

Jeetwaya uses your information only for specific, legitimate purposes. No data is used for unrelated activities. The primary purposes are outlined below.

• Ensuring account creation, verification, and management.
• Processing deposits, withdrawals, and transactions.
• Preventing fraud, money laundering, and suspicious activity.
• Providing customer support services.
• Fulfilling legal obligations and cooperating with regulatory authorities.
• Improving the security and performance of the platform.
• Offering personalized gaming experiences and promotional offers (with consent only).
• Responsible gaming monitoring and support.

Jeetwaya never sells your personal data. However, in the limited circumstances listed below, certain information may be shared with specific third parties — always on a strictly need-to-know basis.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
• KYC Provider: Licensed third-party verification agencies for identity verification.
• Law Enforcement Agencies: Where required by court order or legal obligation.
• Regulatory Authority: For licensing and compliance reporting purposes.
• Technology Partners: Platform hosting and security services — all bound by strict confidentiality agreements.

The jeetwaya website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help enhance your experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and ensure platform security. Disabling these may cause the platform to function incorrectly.
• Performance Cookies: To analyze page load speed and user behavior in order to improve the platform.
• Preference Cookies: To remember your language, theme, and other preferences.
• Analytics Cookies: To understand platform usage statistics — all data is anonymized.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

Jeetwaya employs industry-leading technical and administrative measures to keep your information secure.

• TLS 1.3 encryption is applied to all data transmissions.
• Passwords are hashed using the bcrypt algorithm — never stored in plain text.
• Servers are protected by firewalls and intrusion detection systems.
• Regular security audits and penetration testing.
• Minimum necessary staff data access policy.
• 24/7 security monitoring system.
• The procedure for notifying users within the required timeframe in the event of a data breach.

Under jeetwaya's Privacy Policy, you hold the following rights over your personal data.

To exercise any of the rights above, please contact our support team. We will respond within 30 business days of receiving your request.

Jeetwaya strictly prohibits anyone under the age of 18 from creating an account or using its gaming services. In line with our Privacy Policy, we do not knowingly collect any information from minors.

• An age verification process is in place at the time of registration.
• Any information found to have been collected from a minor will be deleted immediately.
• If parents have any concerns, please contact our support team immediately.

Jeetwaya does not retain any data longer than necessary. Retention periods vary depending on the type of information.

• Account Information: For the duration of account activity and 5 years after closure (as required by legal obligations).
• Transaction Records: A minimum of 5 years (in accordance with anti-money laundering regulations).
• KYC Documents: 5 years after account closure.
• Log Files & Session Data: Up to 12 months.
• Marketing Preferences: Deleted immediately upon withdrawal of consent.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 12 months.

Data is securely destroyed once legal obligations have been met.

Jeetwaya reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified in the following ways.

• Displaying announcements on the website's main page.
• Sending update notices to your registered email.
• Updating the "Last Updated" date at the top of the page.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team.

• Email: [email protected]
• Response Time: Within 30 business days.
• Language: Communications in both Bengali and English are accepted.

If you are not satisfied with how your complaint has been handled, you have the right to lodge a complaint with the relevant regulatory authority.